Refund Policy

General Refund Policy

At Voice Saver, we strive to ensure your complete satisfaction with our audio conversion services. If you experience any issues with our extension or are dissatisfied with your premium subscription, please contact our support team at support@pdfexporter.com.

Eligibility for Refunds

Refunds are considered under the following circumstances:

Technical Issues

If you encounter technical problems that prevent you from using the extension as intended, we will work with you to resolve the issue. If we are unable to resolve the problem within a reasonable timeframe, you may be eligible for a refund.

Service Misrepresentation

If the service does not match the description provided at the time of purchase.

Defective Service

If the service provided is defective or not functioning as intended, we will work with you to resolve the issue. If we are unable to resolve the problem within a reasonable timeframe, you may be eligible for a refund.

Refund Request Process

To request a refund, please follow these steps:

1. Contact Support

Email us at support@pdfexporter.com with the following information:

• Email address used for your Voice Saver account
• Purchase details (date, transaction ID, subscription type)
• Detailed description of the issue you're experiencing
• Browser version and operating system information
• Screenshots or screen recordings of any errors (if applicable)

2. Investigation

Our support team will investigate your case and may:

• Request additional information about your setup
• Provide troubleshooting steps to resolve technical issues
• Test the extension functionality with your specific configuration
• Offer alternative solutions or workarounds

3. Resolution

We will endeavor to resolve your issue within 5-7 business days. If the problem cannot be resolved to your satisfaction, we will process your refund according to this policy.

Refund Processing

Processing Timeline

• Request Review: 1-2 business days
• Investigation: 3-5 business days
• Refund Approval: Within 24 hours of resolution
• Payment Processing: 5-10 business days depending on payment method

Refund Methods

Refunds will be processed to the original payment method used at the time of purchase:

• Credit/Debit Cards: Refunded directly to your card
• PayPal: Refunded to your PayPal account
• Digital Wallets: Refunded to the original wallet service

Subscription Management

Cancellation vs. Refund

How to Cancel

You can cancel your subscription at any time through:

• Your LemonSqueezy account dashboard
• The cancellation link in your purchase confirmation email
• Contacting our support team

Refund Exceptions

Refunds will not be granted under the following conditions:

Special Circumstances

In exceptional cases, we may consider refunds outside our standard policy for:

• Extended Service Outages: If Voice Saver is unavailable for extended periods due to our technical issues
• Major ChatGPT Changes: If OpenAI makes changes that fundamentally break our extension
• Medical/Financial Hardship: Documented hardship situations (reviewed case-by-case)
• Billing Errors: Incorrect charges due to payment processing errors

Dispute Resolution

Before Contacting Your Bank

Our Commitment

We are committed to:

• Responding to all refund requests within 24 hours
• Providing clear communication throughout the process
• Finding mutually satisfactory solutions whenever possible
• Processing approved refunds as quickly as possible

Contact Information

Policy Updates

This refund policy may be updated periodically to reflect changes in our service or legal requirements. We will notify you of any material changes through:

• Email notification to all active subscribers
• Extension update notifications
• Updated "Effective Date" at the top of this policy
• Announcement on our website homepage

Your continued use of Voice Saver after policy changes constitutes acceptance of the updated terms.

Last updated: June 10, 2025